FAQs
1. Do you offer Cash on Delivery (COD)?
We require a 50% advance payment online to confirm your order. The remaining 50% can be paid at delivery through Cash, Card, or Online Transfer.
2. Do you offer free shipping?
Yes, 📦 shipping within India is free. For international orders, shipping charges are calculated at checkout depending on the delivery location.
3. How long does it take to dispatch an order?
Each piece is handcrafted with care. Orders are dispatched in 15–20 days. Once shipped:
- Delivery within India takes 3–10 business days.
- International delivery takes 7–20 business days, depending on the location.
4. Do you accept returns?
No, we do not accept returns. However, exchanges are allowed only in case of manufacturing defects or size issues.
5. What is required for an exchange?
A clear unboxing video must be shared with us within 24 hours of delivery to process an exchange request. Products must be unused, unworn, unwashed, and with all original tags/packaging intact.
6. Do you customize outfits?
Yes, we offer limited customization for certain products. Please reach out to 📧 info@houseofaas.com or 📞 +91 9871277880 with your requirements, and our team will assist you.
7. How can I track my order?
Once dispatched, you will receive tracking details via email/WhatsApp. You can also log in to our website and track your order using your order number.
8. What fabrics do you use?
House of AAS specializes in luxurious natural fabrics like Silk, Silk Tissue, Silk Chanderi, and Handwoven Textiles, enhanced with intricate hand embroidery and fine detailing.
9. How do I care for my outfit?
Most of our pieces are delicate and handcrafted. We recommend Dry Clean Only unless otherwise mentioned on the product page.
10. Do you ship internationally?
Yes, 🌍 we deliver worldwide. International shipping charges are added at checkout and vary depending on location. Customs duties, taxes, and local charges are payable by the customer.
11. How do I know my size?
We provide a detailed size chart on each product page. For additional assistance, you can contact our team, and we’ll guide you in selecting the right size.
12. Can I request faster delivery?
Since each order is handcrafted, the 15–20 day dispatch timeline cannot be expedited in most cases. However, for urgent requests, please contact us, and we will try our best to assist.
“Top 5 FAQs” for homepage or quick-view FAQ section.
Top 5 FAQs – House of AAS
1. Do you offer Cash on Delivery (COD)?
We require a 50% advance payment online to confirm your order. The remaining 50% can be paid at delivery via Cash, Card, or Online Transfer.
2. Is shipping free?
📦 Yes, shipping within India is free. For international orders, shipping charges are calculated at checkout based on your location.
3. How long does delivery take?
Orders are dispatched in 15–20 days as each piece is handcrafted. Delivery takes:
· 3–10 business days within India
· 7–20 business days for international orders
4. What is your return & exchange policy?
❌ No returns are accepted.
🔄 Exchanges are allowed only for manufacturing defects or size issues, with a mandatory unboxing video shared within 24 hours of delivery.
5. Do you customize outfits?
Yes, we offer limited customization. Please email 📧 info@houseofaas.com or call 📞 +91 9871277880 with your request.